We process and ship all orders Monday through Friday, with the exception of Chinese holidays. 

Orders typically ship within 1-3 business days. Your order may require additional time to ship during holidays when our business is closed. 

PLEASE NOTE:

In order for you to get your purchase as soon as possible, we may ship your order in multiple packages that arrive on different days.

Orders placed with PayPal will be shipped to the PayPal verified address only, even if an alternate address is provided on the order. So be sure to check the address for your order!

International orders can take up to 3 weeks to receive. Taxes and duties are typically collected at checkout. However, on rare occasions, they may be collected upon delivery.

Which countries do you ship to?

We can now ship our products to Canada, Europe, and US, with more countries to be added soon. 

Taxes and duties are calculated at checkout according to your shipping destination and itemized on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are paid at the time of purchase and there will be no surprises or hidden fees when your order arrives at your destination. Unless there are additional duties and taxes at the time of shipment.

Note that duties and taxes are non-refundable.

You can track your order via our shipping confirmation email or from your online account. If you do not receive your tracking details, please contact our team directly at customer.service@yvellene.com.

If you need to change or cancel your order please contact our team as soon as possible. We unfortunately cannot make any changes or cancel your order once it has been processed by our team, however we will do our best to assist if there has been a mistake.