Refund Policy

This Return Policy applies to orders placed on the YVELLÈNEwebsite (yvellene.com). Our purpose is to guarantee your full satisfaction.Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 30 days ofpurchase, with the original receipt.

To be eligible for a return, the following criteria must be met:

  • Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached
  • In the interest of hygiene and health protection, certain types of items cannot be returned unless they are defective or the wrong item was sent.
  • A final inspection will be done to ensure all items are in their original condition before processing your returns
  • Returns that do not meet our policy will not be accepted and will be returned to you at your cost
  • If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP

To start a return, you can contact us at
customer.service@yvellene.com

You will get a confirmation email with the shipping guidelines once the return request is approved.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned due to health protection or hygiene reasons, like personel goods (such as bathing suits or underwear) and personal care goods (such as beauty products, earrings and foot care accessories). Custom products (such as special orders or personalized items) cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

When will i receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if your request has been approved or rejected for refund.

Once your return or exchange is received at the warehouse, please allow 72hrs processing time.

If you are approved, then your refund will be processed and a credit will automatically be applied to the original method of payment, within 15 working days.