We collect the following categories of personal information directly from you, as you visit our website, create an account with us, or place an order with us:

• Personal details: Such as your name, title, date of birth, email , telephone number, shipping address, company name (if applicable).
• Account information: Such as your order history, wishlist, preferences, and any other information you provide to us when you complete the registration form, in addition to personal details.
• Log information: Such as your IP address, geolocation, webpages accessed, information requested along with the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), browser version, operating system.
• Marketing information: Such as your marketing preferences, the level of engagement our emails receive, such as the delivery rates, open rates and click through rates which our emails achieve.
• Billing information: Such as credit, debit, or other payment card information, billing name, billing address.
• Communications you send us: Such as survey responses, correspondence, any other information you provide to us.

We may also receive certain categories of personal information from third parties, such as our related entities, business or commercial partners. Information we obtain from third parties will generally be your name and contact details.

Providing this information is completely optional, is collected only with your explicit and freely given consent. You are not required to provide all personal information identified in this Privacy Policy to use our website or to interact with us offline, but certain functionality will not be available if you do not provide certain personal information.  For example, we may not be able to respond to your requests, create an account for you, perform a transaction or enter into a contract, or provide you with marketing we believe you may find valuable.  

We process personal information for the following business and commercial purposes including:

• to create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts;
• to communicate with you, about products, services, and special offers which might interest you;
• to perform research and analysis;
• for market research and business development including website development and gauging website traffic and trends;
• to deliver personalised site content to you;
• for marketing including direct marketing;
• to send you promotional information about third parties that we think may be of interest to you.
• to comply with laws or regulations or to comply with any directions given by regulators or authorities.

Like many websites, we use “cookies” when you visit our website. It is a technology that enables us to personalise our service to you and track the patterns of behaviour of visitors to the website.

We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

By using our website, you agree to us placing cookies on your device and accessing them when you visit the website in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, you user experience may be affected and you might not be able to take advantage of certain functions.

In certain circumstances, we may disclose or allow third parties with which we work to collect your personal information:

• Service providers. Companies and individuals that process personal information in order to provide services on our behalf (such as order fulfillment, shipping, payment processing, customer support, hosting, analytics, email delivery, marketing, database management services, returns processing and risk and fraud mitigation). To the extent required by law, we contractually prohibit our service providers from retaining, using, or disclosing information about you for any purpose other than performing the services for us, although we may permit them to use non-personal information for any purpose to the extent permitted by law.
• Third party vendors. Some of the third party vendors we work with independently control the purposes and means of processing your personal information. For example, certain analytics, security, and fraud prevention vendors.
• Advertising partners. Third party agencies, ad networks, technology providers and other advertising partners receive personal information from us for advertising purposes, including targeted advertising. These persons may act as our service providers, or in certain contexts, independently control the purposes and means of processing your personal information. 
• Business partners. These are business partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint marketing or promotional activities.
• The public. Other users of the Service and the public, when you disclose personal information for public use. For instance, you may be able review a product that you purchased, and we will display your name along with the content you submit. We do not control how other users or third parties use any personal information that you make available to them. 
• Professional advisors. Professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
• Authorities and other recipients for security and enforcement. Courts, tribunals, regulatory authorities, law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate to comply with law or for the compliance, fraud prevention and safety purposes described above.

Where we disclose your personal information to third parties for these purposes, we will request that they follow this Privacy Policy when handling your personal information.

Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site and go to another site, and another entity may collect Personal Data or other information from you. These links are not an endorsement of, or representation that we are affiliated with, any third party. Our content may be included on web pages or online services that are operated by third parties. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. We do not control third party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.

YVELLÈNE recognizes the privacy interests of children and encourages parents and guardians to take an active role in their children's online activities and interests. We don't wish to collect personal information from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you get your parents’ or guardians’ consent before purchasing anything.

If you are a parent or legal guardian and you believe that a child has provided personal data to us without your consent, please contact us at customer.service@yvellene.com.

We are committed to offering our customers a safe and secure environment. Unfortunately, despite these efforts, no security measures are failsafe and we cannot guarantee the security of your personal information, no transmission over the Internet can ever be guaranteed secure. Any payment transactions are handled by Shopify, PayPal, Amazon Pay, Apple Pay and Google Pay and their 3rd parties.  We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Our site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites. 

YVELLÈNEwelcomes questions and comments about this Privacy Policy.  Questions or comments should be directed to our Customer Service team who will gladly answer any questions you may have, by emailing us at: customer.service@yvellene.com